FAQs

How long will it take for my order to arrive?

We operate a next-day delivery service using the courier DPD.


Do I need to sign for the parcel?

YES.  No parcel can be left without a signature, so if you need to pop out, leave a note on your door informing the driver to leave with a neighbour, alternatively, a note with your signature authorising the driver to leave the parcel in a secure place i.e porch, side-gate etc will also suffice.


How much is delivery?

A standard post and package charge of £6.50 for any orders under £100.
Orders over £100, post and packing will be free of charge.


What are your delivery times?

Our courier DPD delivery between the hours of 9am to 5pm, Monday to Friday.


I have a query with my web order/delivery?

Then call us on 01634 726902 or email us at enquiries@thomasandanca.co.uk


Do you delivery to destinations outside the UK?

YES.  Please telephone us to obtain a quote on postage cost.


Do you deliver to BFPO addressess?

YES.  Please telephone us to obtain a quote on postage cost.


What are your opening hours?

We are open 8.45am to 5pm Monday to Friday.


Can I come and collect my order?

YES.  Just let us know what day you would like to collect and we will have your parcel ready for collection.


What is your returns policy?

Bingo and raffle machines must be returned within 7 days in full working order and original packing at customers cost.
 

N.B  All of our packaging is re-used and recycled